Shipping policy

This policy covers the sale of tangible products such as Solar Panels, Inverters, Batteries, Designer lights and any other product(s) sold at www.apollouniverse.com and is applicable to all the Sellers registered on www.apollouniverse.com (hereinafter referred to as “Apollo Universe”) intending to sell these products. By listing their products on Apollo Universe the Sellers irrevocably agree to abide by all the terms mentioned below.

Term “Shipping” means to transfer or movement of sold Tangible Products from Seller to the Buyer (hereinafter referred to as “Customer” or “User”) destination.

“Shipping Source” means Seller’s present location from where the Tangible Product is shipped. “Shipping Destination” means User’s or Customer’s Postal Address provided to Apollo Universe at the time of placing the order.

Shipment Details– All the Tangible Products sold on Apollo Universe will be shipped by the Seller and they will be solely responsible for the delivery of the product.

Sellers have to take utmost care of shipping the right products to the right Buyers. Sellers have to make sure that the packaging material used for shipping the product is of the best quality and correctly packaged in order to make sure that the products reach the Shipping Destination undamaged.

Sellers are hereby advised to take photos & videos of the products before shipping them to the customer for the easy claim on the shipping company. Apollo Universe won't be liable for any claim. However, Apollo Universe will assist the seller in the claim process.

Sellers before registering on Apollo Universe will provide a list of Pin Codes served by them in order to avoid order placements for uncovered pin codes. Sellers after shipping the products will share or notify the Courier Tracking details to Apollo Universe and to the Customer via SMS or Email.

All the shipments should be dispatched within 72 hours after the purchase intimation to the Sellers. Shipment Return/Replacement- Replacements are available for the Buyers who receive a Damaged Product from the Sellers. All efforts shall be made to provide a replacement at no extra charges only if the intimation of damaged or different product is received by BOC from the buyer within 7 days of delivery of original shipment. 7 & 10 Days Replacement policy is applicable to only Solar Panel/ Decorative LED Light/ Inverter sold on www.apollouniverse.com

All the Tangible Products should be returned in the original condition received by the users. The BOC shall not accept returns in certain instances:

    1. 1) Damages due to misuse of Tangible Products by the buyer.
    1. 2) Incidental damage due to malfunctioning of Tangible Products
    1. 3) Any Tangible Product that is returned without all original packaging and accessories, including the box.

Replacement can be for the entire product or part(s) of the product subject to availability of the same at Seller’s end. Also, the customer is required to return the product in the original condition, with all the labels intact and packaging box in the same condition as sent by the seller.

Apollo Universe holds all the rights whether or not to replace the products with the new/fresh/genuine products. That decision will be binding on the seller and as well as the buyer.

All the claims for replacement of Damaged Product/s, made by the Customer/s on Apollo Universe will be intimated to the sellers by the Apollo Universe.

Damaged Product/s will be shipped back to the Seller’s location in original condition either via reverse pick up by the Seller or the Customer will be asked to ship it back to the Seller location.

Apollo Universe may charge the fees to the customer for the return shipment after the product has been received by the seller and found tampered with and damaged. Also, Apollo Universe may charge a penalty amount to the consumer for the cancellation of the product/Services.

It is the Seller’s responsibility to ship the fresh/new/genuine product to the Customer after receiving the replacement request from Apollo Universe.

Any physical damage to the Tangible Product by the Buyer while using it or due to mishandling of the product by them will not be covered for replacements under this policy.