We at Apollo Universe (owned by Insolation Solutions Pvt. Ltd) are committed to providing an easy, delightful shopping experience to our valuable customers. They are like partners in achieving the goal of our organization. Hence, our policies, terms, and conditions are made consumer-centric. Only new (unused) & quality products are sold at www.apollouniverse.com.
1. Return & Replacement Policy:-
| Product |
Applicable return policy |
| Solar Panels |
10-day easy return & replacement policy |
| Solar Inverter |
10-day easy return & replacement policy |
| Solar Battery |
10-day easy return & replacement policy |
| Wires & Cables |
10-day easy return & replacement policy |
| OFF-GRID Kits |
Only damaged or wrong product(s) will be replaced |
| Solar System installation |
No return policy only damaged product(s) will be replaced & the system will be installed with healthy products only.
|
To become eligible for the return following condition(s) must be satisfied-
- For the orders above 25,000/- Rs only the damaged product(s) will be replaced even though the product is eligible for a 10-day easy return policy.
- Product(s) shall be unused and it's packaging
- It is determined that the merchandise wasn't damaged while in your possession
- The product isn't different from what was shipped to you;
- The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card, and every one the accessories therein).
- The product(s) shall be returned to the vendor to be eligible for the return.
- Consumer shall generate return request within 10 days from the date of delivery.
- In the case of Solar OFF-GRID Kit & Solar System Installation please call on 8263018769 or send an email at help@apollouniverse.com within 10 days from the date of delivery of the product or the installation of the system as the case may be.
2. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-15 days.
Damage during transport
- Little damage- Refund of 15% of the purchased value (product)
- Major damage- Refund of 40% of the purchased value of the product
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@apollobharat.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@apollobharat.com and raise the query of the same under my accounts sections.
Wrong product (if applicable)
In case the customer receives the wrong product handover the same to our courier/transport partner and once it reaches us we will refund the whole amount within 7-14 days.
3. Cancellation charges after order-
Within 24 hours of order - No charges.
After 24 hours of order - 20% of the product value.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to the seller of that product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 2000 rupees, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item
Address:-
Insolation Solutions Private Limited
Apollo Universe, Nishika Ventures, Umari Road,
Jatharpeth, Akola. Maharashtra 444 001
Mob:- 8263018769 Email- help@apollouniverse.com
